We are fortunate to have served several thousand customers with excellent results for all of them. Here is a small selection of some of our customer comments…

Sept. 2017

Dear Janet,

Many thanks for your expert arrangement of the shipping. It has been a pleasure working with you. I really appreciate you guidance from my initial contact to the final shipping arrangements. My highest praise to your professionalism and that of your company.

Thanks again for all your help.

Tom Corbin


August 2017

From: Andrew
Re: John Nicholson Fine Art Packing and Shipping
Thank you I appreciate the highly professional manner you handled my account


May 2017

From: “Nicholas”
To: services@essentialaddress.com
Subject: thank you!
You picked up some china (2 plates) from John Nicholson’s sale of April 28th, and send them to me in London. I apologise – I am travelling with a small computer and don’t have the correspondence. But I thought I ought to confirm that the box duly arrived at my London club, and I have now retrieved it on my visit here. It was very well packed, and the items arrived in perfect condition. I am very grateful to you, and I hope to use you again.
With kind regards
Nicholas; New York


Hi Janet,

My package arrived in fine order this morning. Probably the most comprehensive packing job I’ve ever seen. Many thanks for a job very well done.

Kind Regards



Hi, Janet, I received it today. Really appreciate your service. Have a wonderful holiday,



Hi, Janet: The package arrived this morning in good condition. Thanks so much for your efforts.
Best Regards,


Hi Janet, Received my package today,   Came in perfect condition.  Thank you for doing such an excellent job packing.!



Thanks so much Janet!   You’ve provided incomparable service, just as before.  We’re very much looking forward to working with you again!

Best, Ian


 Hi Janet,

If there were an international award for prompt service, you would win it.



Dear Janet,

The thangka is well received today and it was packed so nice… It is a pleasure using your service.

Thanks thanks and thanks. Have a nice day.

Best wishes,

Lei Yu

Dear Janet,
Following receipt of my mortar this morning, I write to thank you for what can only be described as excellent service. I also thank Alex of John Nicholsons for his suggestion that I seek your assistance. How encouraging it is that there are still people in this world who take the trouble to do things properly.
With thanks and regards,
Dear Janet,

Just to thank you for your superb  service. I couldn’t believe the paintings arrived so quickly and so well packed!We are both very satisfied customers and will definitely use your service again if we buy more paintings from John Nicholson.
Kind regards
PS Last year I bought a group of small unmounted and unframed drawings from another auction house that uses another company to pickup, pack, and ship. They took a month to arrive and when they did they were loose in a open plastic bag. I complained and got the delivery fee returned.  So it’s very good to have a positive experience from you to restore my confidence.

To: Janet Allen
Subject: Re: Tracking information

Hi, Janet,

the packet has arrived safely. Thank you for the excellent packaging and fast shipping. It was a joy to have taken your services. On 5 september I will participate in another auction. If successful I sign like again.

Kind Regards,



To: Janet Allen

Subject: Re: Your clock

HI Janet:  Clock arrived in fantastic condition.  It looks great and thank you for a wonderful job of packing and caring about my purchase.  I would definitely advise anyone to choose your services over another.  Thank you a bunch.

Bill  T


From: Ellen G
To: Janet Allen
Subject: Hi from Minnesota

Hello, Janet! I received the painting without a hitch! Such a quick delivery, I am impressed! Thank you very much for your excellent job of shipping! I am going to save your contact information for my future purchases and deliveries from UK. Best of luck with your business, we are very satisfied! Best regards, Ellen.

From: Ellen G
To: Essential Address
Subject: RE: Shipping quote inquiry
Date: Mon, 14 Oct 2013 15:06:19 -0500

Thank you, Janet, for your excellent work! I am looking forward to receive the painting! You’ve made it really special for me! Regards, Ellen.


From: Leo Lleader

To: services@essentialaddress.co.uk

Subject: Recent Shipping

Good Morning,

I am in receipt (Yesterday p.m.) of the plate you so BRILLIANTLY packed and sent  to me from Nicholson’s Auctioneers. Your service is truly amazing and the costs are the best I have ever encountered  for a Packing and delivery company.

Are you an organisation that only works in the Camberley are do you cover other areas of the country?

Be assured if we purchase further items in your area we will certainly call upon your excellent services.


Best Regards.

Leo D. Leader……


From: Leo Lleader
To: Sales at John Nicholsons
Subject: Recent Purchase.

We recently purchased a Rockingham Plate,( green border and bird painting)

One of your staff recommended a shipper  “Essential Address”

May I say what an absolutely first class job they did at what seems to me to be a very low cost compared to other similar organisations.

I would like to thank you as an organisation for recommending the said company and highly recommend their services,

Leo D. Leader..

This was for a complicated shipment and return of some documents to the Government in South Africa…

FOR  ATTENTION  – Ms Janet Allen

Dear Sir/Madam: I wish to acknowledge receipt of the certificates which were recently sent to the British Consulate in Pretoria for verification of their originality and then returned to my address.  Fedex was used as the courier service and I would like to express my thanks that the certificates were carried to and from South Africa safely and were well treated.

In particular I would like to express my appreciation that all my instructions were carried out and care was taken that the recipient should follow the rules stated therein.  We now await the outcome of this exercise.  I have to admit that my apprehension was great and it was with reluctance that I was placed under pressure to send these irreplaceable documents for inspection.  Perhaps congratulations are in order!

Kind Regards


We’ve got a lot of really cool customers, and we love them, here are some of them and their links:

ISCA logo Summer school programmeICSA: Summer School programmes for kids from the USA

click here for ICSA Website 
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